dim88 Privacy Policy

Definitions

The following definitions apply throughout this Privacy Policy:

• "dim88", "we", "us", "our" — the operator of the platform accessible at https://dim88.cam and all associated sub-domains.
• "Platform" — the dim88 website, mobile browser interface, and all gaming, betting, and account-management features available under the dim88.cam domain.
• "Player", "you", "your" — any individual who has registered, or is in the process of registering, an account on the Platform.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, national identity number, date of birth, contact details, device identifiers, and financial information.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transmission, deletion, or any combination thereof.
• "Controller" — dim88, in its capacity as the entity that determines the purposes and means of Processing Personal Data collected through the Platform.
• "Processor" — any third party that Processes Personal Data on behalf of dim88 under a written data-processing agreement.
• "KYC" — Know Your Customer verification procedures carried out by dim88 to confirm a Player's identity and age before approving withdrawal requests.

Scope & Application

This Privacy Policy applies to all Personal Data collected by dim88 in connection with:

• Registration and maintenance of a Player account on the Platform.
• Use of any gaming, sportsbook, live casino, or other feature on the Platform.
• Deposits and withdrawals processed through supported Indonesian payment channels (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata; and e-wallets OVO, DANA, GoPay, ShopeePay, LinkAja).
• Interactions with dim88's customer support team, including live chat, email, and any other support channel.
• Participation in promotions, bonuses, surveys, or other marketing activities.
• Browsing the Platform, including passive data collected via cookies and similar technologies.

This Policy does not apply to third-party websites, payment processors, or game studios whose services may be accessible through links or integrations on the Platform. Those parties operate under their own privacy policies, which we encourage you to review independently.

Data We Collect

dim88 collects only the Personal Data necessary to operate the Platform safely, legally, and effectively. The categories of data we collect are as follows:

How We Use Your Data

dim88 uses your Personal Data for the following purposes:

• Account management: Creating, maintaining, and securing your dim88 account; processing logins and authenticating your identity.
• KYC and compliance: Verifying your identity and age (21+) in accordance with our Terms & Conditions and applicable anti-money-laundering obligations before processing withdrawals.
• Transaction processing: Facilitating IDR deposits and withdrawals via Indonesian bank accounts and e-wallets; maintaining accurate transaction records.
• Platform operation: Delivering gaming, live casino, sportsbook, and all other features on the Platform; personalising your experience based on activity history.
• Responsible gaming: Monitoring gaming patterns to identify potential problem-gambling indicators; enforcing deposit limits, time-outs, and self-exclusion periods requested by Players.
• Fraud prevention and security: Detecting and investigating fraudulent transactions, multi-accounting, abuse of bonuses, and other prohibited conduct; protecting the integrity of the Platform.
• Customer support: Responding to queries, resolving disputes, and processing complaints submitted through our support channels.
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaigns to Players who have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory obligations: Retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform features, performance, and user experience.

Legal Basis for Processing

dim88 processes your Personal Data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and dim88 (your account Terms & Conditions) — including account creation, KYC, transaction processing, and Platform access.
• Legitimate interests: Processing necessary for dim88's legitimate business interests, including fraud detection, security monitoring, Platform improvement, and responsible gaming enforcement, where those interests are not overridden by your data-protection rights.
• Legal obligation: Processing required to comply with applicable anti-money-laundering laws, tax reporting requirements, and lawful orders from competent authorities.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting dim88 support or updating your marketing preferences in your account settings.

Data Sharing & Disclosure

dim88 does not sell, rent, or trade your Personal Data to third parties. We share your data only in the following limited circumstances:

• Payment processors: Your financial data is shared with Indonesian banking and e-wallet partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) to the extent necessary to process your deposits and withdrawals.
• Game studio providers: Technical session data (IP address, session token, game round data) is shared with licensed game providers — including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft, and Spribe — to facilitate gameplay and resolve game-round disputes.
• KYC service providers: Identity documents submitted for KYC verification may be processed by contracted third-party identity verification specialists who operate under strict data-processing agreements with dim88.
• Legal and regulatory authorities: dim88 will disclose Personal Data to law enforcement agencies, regulators, or courts when required to do so by a lawful order, warrant, or statutory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of dim88's business, Player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party Processors engaged by dim88 are bound by written data-processing agreements that require them to handle Personal Data in accordance with this Privacy Policy and applicable data protection standards.

Data Retention

dim88 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data and KYC documents: Retained for the duration of the account relationship and for a minimum of five (5) years following permanent account closure, in line with standard anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming and betting history: Retained for a minimum of three (3) years from the date of activity.
• Customer support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required to resolve an ongoing dispute.
• Marketing consent records: Retained for the duration of the account relationship and for one (1) year following opt-out.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection.

On expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with an identified individual.

Data Security

dim88 implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your browser and the dim88 Platform is encrypted using 256-bit TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when accessing the Platform.
• Encryption at rest: Sensitive Personal Data — including KYC documents and financial account details — is encrypted at rest using industry-standard symmetric encryption.
• Access controls: Access to systems holding Personal Data is restricted to authorised dim88 personnel and vetted Processors on a strict need-to-know basis. Access logs are maintained and audited regularly.
• Two-factor authentication: dim88 supports two-factor authentication (2FA) for Player accounts. We strongly recommend that all Players enable 2FA.
• Penetration testing: The Platform undergoes regular independent security assessments to identify and remediate vulnerabilities.
• Incident response: dim88 maintains a documented incident response plan. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dim88 will notify affected Players without undue delay.

Cookies & Tracking Technologies

dim88 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and collect the usage data described in Section 3. The types of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Store your preferences such as language settings, responsible gaming selections, and game lobby view options to provide a personalised experience.
• Analytics cookies: Collect anonymised data about how Players navigate the Platform — pages visited, time spent, features used — to help dim88 improve the user experience. Data is aggregated and not linked to individual Player identities.
• Marketing cookies: Used to track which promotional campaigns directed you to the Platform, enabling dim88 to measure the effectiveness of its marketing activity. These are set only where you have given consent.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling other cookie types may reduce the personalisation and functionality of your experience but will not prevent you from accessing the Platform's core features.

Your Rights

Subject to applicable law and the requirements of our legal obligations (including KYC and anti-money-laundering record-keeping duties), you have the following rights in relation to your Personal Data held by dim88:

• Right of access: You may request a copy of the Personal Data dim88 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete Personal Data.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that dim88 restrict Processing of your Personal Data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a copy of your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You may object to Processing based on legitimate interests, including direct marketing. Objections to direct marketing will be honoured immediately upon receipt.
• Right to withdraw consent: Where Processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of Processing carried out before withdrawal.

To exercise any of the above rights, please contact dim88 support via live chat or by email at [email protected]. dim88 will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.

Minors

The dim88 Platform is strictly for persons aged 21 years and older. dim88 does not knowingly collect Personal Data from individuals under the age of 21. If dim88 becomes aware that a Player's account has been registered by a person under 21, the account will be immediately closed, all funds will be forfeited, and all Personal Data associated with the account will be deleted as promptly as practicable.

If you believe that a minor has registered an account on the Platform, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action.

International Data Transfers

As an internationally operating platform, dim88 may transfer your Personal Data to servers or service providers located outside Indonesia — for example, to game studio infrastructure or cloud-hosting facilities in other countries. When such transfers occur, dim88 ensures that appropriate safeguards are in place to protect your data, including contractual obligations on recipient parties that provide protections equivalent to those described in this Privacy Policy.

By using the Platform and accepting the dim88 Terms & Conditions, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia as described in this section.

Changes to This Policy

dim88 reserves the right to update this Privacy Policy at any time. When we make a material change — one that substantively affects how we use your Personal Data or the rights available to you — we will provide at least seven (7) days' advance notice by publishing the revised Policy on this page and, where practicable, by notifying active Players via their registered email address.

The "Last updated" date at the top of this page reflects when the most recent revision took effect. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, please cease using the Platform and contact support to arrange account closure.

Contact & Complaints

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how dim88 has handled your Personal Data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform. Our Indonesian-speaking support agents cover WIB, WITA, and WIT time zones without gaps.
• Email: [email protected] (displayed as plain text — not a clickable link).

dim88 will acknowledge receipt of a privacy complaint within five (5) business days and will endeavour to resolve it within thirty (30) business days. Where a complaint cannot be resolved to your satisfaction, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.